Refund policy
Transparent refund policy ensuring customer satisfaction with clear, fair processes.
Refund policy Statement
At Prime Horizon Ventures, we strive to provide the highest level of service and satisfaction to our clients. However, we understand that there may be instances where you need to request a refund. This Refund Policy outlines our approach to handling refund requests for the services we provide.
Refund Eligibility
Our refund policy applies to the following services:
- Consultation Fees: If you have paid for a consultation and are unsatisfied with the service, a refund may be requested under certain conditions.
- Ecommerce and Campaign Management Services: For services related to campaign creation, business scaling, or ecommerce consultancy, refunds may be granted only if work has not yet begun, or under special circumstances.
Please note that refunds are not available for any of the following:
- Services that have already been delivered or work that has been completed.
- Digital services that have been fully executed (e.g., digital consultancy, campaign management).
- Any purchase or subscription that falls outside the outlined refund conditions.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to our team via email at [insert email] or through the contact form on our website.
- Provide Details: Include your order details, reason for the refund request, and any relevant supporting documentation (e.g., proof of payment, service agreement).
- Review Process: We will review your refund request and respond within [X] business days to discuss your eligibility.
Refund Process
- Once your refund request is received and approved, we will process the refund within [X] business days.
- Refunds will be made to the original payment method used.
- If the original payment method is unavailable, we will reach out to discuss an alternative refund option.
Exceptions and Limitations
Refunds will not be issued under the following circumstances:
- If the service has been fully delivered or work has already commenced.
- If the request is made after [X] days from the purchase date.
- If the service has been rendered in accordance with the agreement, and the client has changed their mind.
Refunds will also not be provided for any dissatisfaction related to factors beyond our control (e.g., issues with third-party services, market conditions).
Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Please review this page periodically to stay informed about our refund practices.
Contact Us
If you have any questions or concerns about this Refund Policy, or if you need assistance with your refund request, please contact us:
Prime Horizon Ventures
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]
